Contact

Need help with your tile?

Ask us about personalising, delivery or your order. We read every message and help you personally.

  • Email usPrefer to send an email yourself? That's always fine.info@tilerie.com
  • Question about your orderInclude your order number and we'll look it up right away.
  • Damaged or a mistake?Send a photo of the tile and the packaging. We'll remake it for free.How the guarantee works
See the FAQ
Tilerie
Markerkant 13-11, 1314 AL Almere (not a visiting address)
Chamber of Commerce 80513573 · VAT NL003449094B70

Send us a message

Photos (optional)

    Handy for damage or a mistake. We keep your photos for up to 90 days and only use them for your question.

    We only use your details to answer your question.

    Your answer may already be here

    You'll find all questions and answers in the FAQ.

    How does personalising work?

    Choose a tile, upload your photo and check everything before checkout.

    How long does shipping take?

    Most tiles are made to order and ship the next working day. After that, delivery takes 1 to 3 working days to Germany and France and 4 to 11 working days to other EU countries.

    What if my order arrives damaged?

    Send us a photo of the damage and the packaging within 14 days of delivery, with your order number. We remake your tile for free.

    Can I send the tile straight to someone else?

    Yes. Enter the recipient's address at checkout and, if you like, add a personal card before you order.